Saturn Freight Systems: Newark, NJ

Newark, New Jersey Station Owner: Brian Costello

What makes your station unique?
We have a niche in the area of “White Glove” services for both residential and business deliveries.  We focus on value-added services such as appointment deliveries, coordinating deliveries with other vendors (such as installers) and nationwide e-commerce deliveries.

To what do you attribute the growth of your station since becoming a Saturn Freight Systems station?
We take pride in our personalized service and are always available to assist our customers.  We realize that there are thousands of transportation companies and most of them can do basically the same services from dock to dock.  So we take the time to understand each customer’s unique needs for handling their product, and make that our top priority.  Our personalized service allows us to compete with even the largest companies in the industry.

Which method of handling your customer’s shipments makes you different than other carriers?
The biggest way we can differentiate ourselves from our competition is through strong customer service and a personal touch.  We provide:

• Specialized packaging and transport of fragile merchandise
• Inside delivery of merchandise
• Debris removal
• Light assembly on site
• Uniformed drivers
• Reduced damage/claim ratios

We specialize in a variety of industries, product types and services.  We ensure that your needs and those of your customers are met by using only the industry leaders in your specific niche.  We offer value-added customer service, support and points of contact when it comes to your special shipment needs. 

Additionally, we provide…

Reverse Logistics:

• Computers and equipment
• Medical instruments
• Swap Outs
• Storage

What services largely characterize your station's business, why did you pick these services, and to what do you attribute your success?
The influx of e-Commerce and Online Retail sales has created an entirely new segment of the supply chain.  Your market is no longer limited to "your own back yard."  The good news is that you can now increase your orders by reaching customers who are not in your local market.  The challenge is effectively shipping your product to the customer. 

When it comes to Residential Deliveries, this can be quite the challenge.  We can take the guess work out of the equation and minimize the trial and error phase many companies go through when shipping online orders to residential customers.  We realize your company's reputation is on the line, particularly when your product is delivered inside of your customer's home.  So we take great pride in solidifying your reputation on each professional delivery. Our White Glove vendors are the strongest in the industry!